Download the Professional Services Brochure

HighRes Professional Services provide the service contracts, remote support, and onsite expertise needed to keep lab automation systems running at peak performance.

Delivered by a global team of Automation and Field Support Engineers, our services are designed to maximize uptime, reduce risk, and support your systems throughout their lifecycle from installation through long-term operation.

What you’ll learn in the brochure

• Available hardware and software service contract tiers

• Remote, field-based, and dedicated onsite support options

• Response times, service levels, and preventative maintenance coverage

• How HighRes supports automation as mission-critical infrastructure