Professional
Services
From initial system design through long-term operation, HighRes provides expert services delivered by a global network of automation and field support engineers. Our teams work alongside yours to ensure systems are deployed efficiently, perform reliably, and evolve as your lab grows.
Committed To Your Success
HighRes automation specialists and field service engineers support every system as mission-critical infrastructure. With deep technical expertise and hands-on experience, our teams install, service, and maintain HighRes platforms to keep automated workflows running reliably with maximum uptime.
Confidence in Every Run
Leverage HighRes expertise to extend the performance and reliability of your automation systems.
Quality Control
Every HighRes system is tested and verified before delivery to ensure it meets defined performance and quality requirements.
Cellario Scheduler Training
Cellario Scheduler training courses help users learn best practices for building and running automated workflows.
Single Point of Support
HighRes delivers fully integrated systems supported through one team. Instead of coordinating multiple ven-dors, customers work with a single point of contact for hardware, software, and service support.
Prime Pipetting Precision Verification
During installation, the Prime pipetting head is verified to operate within specification using a standardized Artel MVS® system plate.
Wide Range of Service Levels
After the warranty period, a range of service contract tiers are available to match different operational needs and budgets.
Service and Support Your Way
Our global technical specialists are on-hand to rapidly respond to your needs so that your workflows can run as smoothly as possible. Get the most out of your HighRes experience by choosing the depth of service that best suits your needs.
Remote
RemoteUse the convenient, online HighRes Support Community portal at any time to remotely:
→ Address basic troubleshooting
→ Request service
→ Download protocols, drivers, and software updates
→ Track progress
We acknowledge within 2 hours with a targeted case review within 48 hours
Field-Based
Use the convenient, online HighRes Support Community portal at any time to request an onsite visit from an expert HighRes Engineer for:
→ Advanced troubleshooting
→ Maintenance and repairs
→ Robotic calibration
→ Training
→ Hardware and device installation and relocation
→ Software updates andvupgrades
Dedicated On-Site
An expert HighRes Engineer with daily on-site dedication to your HighRes Biosolutions system for:
→ Basic and advanced troubleshooting
→ Preventative maintenance and repairs
→ Robotic calibration
→ Training
→ Hardware and device installation and relocation
→ Software updates and upgrades
→ Protocol and driver support
We acknowledge within 2 hours
Have a lab automation question or need guidance?
Get in touch. We'll help you find the right automation solution for your lab.
→ Get In Touch